Case Study

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Client Overview

A typical example of our client base, this client operates globally with around 10,000 employees in multiple territories including North America, Brazil, Mexico, the United Kingdom, France, Germany, Ireland, New Zealand, Australia, Singapore and mainland China.

With our support this client was able focus on their growth and business development, including expansion into new territories and recruitment of talented personnel.

Program Size

2,000+ Relocations

Mobility Headquarters Involved

EMEA & U.S

Move Programs

Managed Move
Core/Flex Strategy
Lump Sum

Case File

VIP International Move.
Buenos Aires, Argentina – Barcelona, Spain.

Client Needs

  • Provide the VIP assignee with a meticulous relocation consisting of high-level detail in all aspects of the move.
  • Utilising MovePlus Mobility’s vast global vendor network program with additional services in home country.
  • Relocation managed by experienced Advocates across both U.S and EMEA teams.
  • File designed as Core/Flex Strategy however fundamentally Managed Move support will be paramount
  • English is not the Assignees first language, interpreter service may be required

MovePlus Key Preparation Points

  • U.S and EMEA regions of MovePlus Mobility strategized with Advocate teams, assigning two with years of experience and added bilingual capabilities
  • Created a plan for a joint introductory call via web-based platform.
  • Held discussions with our supply chain network for vendors who will closely work with the VIP client
  • Proactively researched any current world events that could cause any disruptions

Summary of the Relocation & Solutions

An introductory call was completed in a mixture of Spanish and English languages with Advocates from both the U.S and EMEA teams, who took note of all requirements, expectations and concerns. It came to light that closing off the current home lease was a focus point. MovePlus immediately arranged a trusted and vetted local consultant based in Argentina to support with closing the lease, utilities and de-registrations.

Transportation of two pets were also high on the agenda. Pet shipping came with complications as transportation for pets from Argentina was not possible. MovePlus had organized alternative arrangements whereby a divert to Mexico would enable relocation of pets, demonstrating our proactive approach to all relocations to minimize stressful situations whilst providing an effective and smooth relocation experience.

We introduced the assignee to multiple specialist vendors who provided support with a wide range of services. We felt attending the introductory calls with the vendors would be beneficial to all parties given the potential language barriers, and to ensure MovePlus were aware of any agreed actions.

Once visa requirements had been approved, MovePlus arranged travel for this VIP as a smooth transition to a new country was paramount. The Advocate team spoke directly with the assignee daily and were there to resolve minor complications that arose due to post pandemic travel.

Once the assignee had finalized a permanent rental unit, MovePlus arranged for efficient and timely payment for this and all other relocation expenses incurred.

Feedback :

VIP Employee

“My Advocate was extremely helpful throughout the relocation process, from the initial call to my flight booking and apartment hunting. Always responded in a timely manner and helped make my move as smooth as possible, especially during those challenging times with the pandemic. I was very satisfied with my relocation experience. was very helpful in providing me with all necessary details, checking to make sure the relocation preparations are on track and that I completed the relocation process successfully. Overall, the experience was so much smoother than I ever expected it to be. I have nothing but high praises!!!”

Client

“This is exactly the reason we love working with MovePlus. The attention in detail the assignee received from the advocates was exceptional. The assignee has been sharing his experience with his new office and cannot recommend MovePlus enough. Well done, Team!!”